1) Overview
Message Wizard is a subscription service billed in advance per billing period (monthly or annually, depending on your plan). Unless required by law, charges are generally non-refundable. However, we may provide refunds in certain situations described below (for example, accidental duplicate charges).
2) Non-refundable Charges
Except where required by law, we do not typically refund:
- Subscription fees after a billing period has started.
- Unused email credits included in a plan for that billing period.
- Charges resulting from usage that occurred before cancellation.
3) Free Credits & Trials
New accounts may receive free email credits (e.g., 200 credits) to try the service. Free credits have no cash value, are not redeemable for money, and are not refundable.
If we run limited-time trials or promotions, any additional terms shown during sign-up will apply.
4) Renewals & Cancellations
You can cancel at any time. Cancellation stops future renewals, but it does not automatically refund the current billing period. To avoid renewal charges, cancel before your renewal date.
5) Upgrades, Downgrades & Proration
Upgrades
If you upgrade your plan, we may charge the difference (or apply proration) depending on how your billing is configured at checkout.
Downgrades
If you downgrade, the change typically applies on your next renewal date. We do not usually refund the remainder of the current period.
Any specific proration rules (if enabled) will be shown in-app or at checkout.
6) Billing Mistakes & Duplicate Payments
If you believe you were charged incorrectly (for example, a duplicate payment or the wrong plan), contact us as soon as possible. If we confirm a billing mistake, we will:
- Correct the invoice or billing record, and
- Issue a refund or credit (at our discretion) for the confirmed incorrect amount.
Time window: Please report billing issues within 30 days of the charge date so we can investigate quickly.
7) Service Issues
If you experience significant service issues, please contact support. In some cases, we may offer a service credit (for example, credits toward a future billing period) rather than a cash refund. Any credits are provided at our discretion unless your plan includes an SLA remedy.
8) Chargebacks
If you file a chargeback without contacting us first, it may delay resolution and can result in account suspension while the dispute is investigated. If you believe a charge is incorrect, email us and we’ll work with you to resolve it.
9) How to Request a Refund
Email contact@msg-wiz.com with:
- Your company name (or workspace name)
- The invoice/charge date and amount
- A short description of the issue
If a refund is approved, it will be issued to the original payment method. Refund timing can vary by payment provider/bank.
10) Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with an updated effective date.
11) Contact
Questions about this policy? Email us at contact@msg-wiz.com.
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