Terms & Conditions

1) Agreement

These Terms form a contract between Message Wizard Limited (“Provider”, “we”, “us”) and the entity or person agreeing to them (“Customer”, “you”). By creating an account, clicking “I agree,” or using the Services, you accept these Terms.

2) Services

“Services” means our hosted software that converts inbound emails into structured order data (e.g., JSON), associated dashboards, APIs, and documentation. We may improve or modify the Services over time; material changes will be notified in advance when practical.

3) Accounts & Access

You must provide accurate registration details and keep credentials secure.
You’re responsible for all actions under your accounts.
We may suspend access for security reasons, suspected misuse, or non-payment.

4) Subscriptions, Fees & Taxes

Services are provided on a subscription basis (plan limits shown at sign-up or in your Order Form).
Fees are billed in advance per billing period and are non-refundable except where required by law.
Prices exclude taxes; you are responsible for applicable VAT/withholding.
We may change prices at renewal with at least 30 days’ notice.

5) Acceptable Use

You will not:

Use the Services to process unlawful content or spam.
Probe, scan, or test vulnerabilities; or circumvent technical controls.
Reverse engineer the Services (except to the extent permitted by law).
Resell or provide the Services to third parties except as permitted by your plan.
Violate third-party IP or privacy rights.

We may publish an Acceptable Use Policy (AUP) that forms part of these Terms.

6) Customer Data & Privacy

“Customer Data” means emails, attachments, metadata, order content, configuration, and outputs you submit to or generate from the Services.

Ownership. You retain all rights in Customer Data. We process it only to provide, maintain, and secure the Services and to meet legal obligations.

No AI Training. We do not use Customer Data to train, fine-tune, or improve machine-learning or generative-AI models, whether ours or third parties. Data retention for model providers is disabled where configurable.

Data Processing. Where we process personal data for you as processor, our Data Processing Addendum (DPA) applies.

Security. We implement reasonable and appropriate technical and organisational measures.

Location. Hosting region: UK (where configured). Cross-border transfers will use appropriate safeguards.

7) Third-Party Services

The Services may interoperate with third-party services (e.g., email providers, LLM APIs, storage, identity). Your use of those is governed by their terms. We are not responsible for third-party services we do not control.

8) Output & Accuracy

The Services parse unstructured emails into structured data. While we aim for high accuracy, you are responsible for validating outputs before business-critical use (e.g., shipping, invoicing). We may provide exception queues, confidence signals and review tools to support human-in-the-loop processes.

9) Service Levels & Support

Target uptime: 99.9% monthly (not a guarantee).
Planned maintenance will be scheduled with notice where feasible.
Standard support: email/ticketing during business hours (Greenwich Mean Time).
Premium support available on request.
Credits (if offered) are your exclusive remedy for SLA failures.

10) Beta/Preview Features

We may offer beta features labelled “beta”, “preview”, or similar. They are provided as-is, may change or be withdrawn, and are excluded from SLAs.

11) Intellectual Property

We own the Services, software, and all related IP. No rights are granted except as expressly stated. You grant us a non-exclusive licence to process Customer Data solely to provide the Services. Feedback may be used to improve the Services without obligation.

12) Confidentiality

Each party will protect the other’s confidential information using at least reasonable care and use it only for the relationship. Confidentiality obligations survive termination.

13) Suspension

We may suspend the Services immediately if: (a) required for security or legal reasons; (b) you breach the AUP or these Terms; or (c) invoices are overdue by 15 days or more. We’ll try to give notice and limit suspension to the affected portion.

14) Term & Termination

These Terms start when you first use the Services and continue for your subscription term.
Either party may terminate for material breach not cured within 30 days of notice.
You may terminate at any time; fees already paid are non-refundable.
Upon termination, your access ends and we will delete or return Customer Data per Section 16.

15) Warranties & Disclaimers

We warrant we will provide the Services with reasonable skill and care. Except as stated, the Services are provided “as is” and “as available.” We disclaim all other warranties (merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs).

16) Data Retention & Deletion

Default retention: 90 days for source emails and logs. You may request deletion earlier or set custom retention (including zero-retention modes where available). Backups are purged on a rolling basis per our policy.

17) Liability

Cap. Each party’s total liability arising out of or related to the Services is limited to the fees paid or payable by you in the 12 months before the event giving rise to liability.

Exclusions. Neither party is liable for indirect, consequential, special, or punitive damages, loss of profits, revenue, data, or business interruption.

Carve-outs. The cap and exclusions do not apply to: (a) infringement indemnity; (b) breach of confidentiality; (c) your payment obligations; (d) your wilful misconduct.

18) Indemnities

By Provider

We will defend and indemnify you against third-party claims that the Services (as provided) infringe UK intellectual property rights, and pay finally awarded damages or approved settlements (subject to prompt notice and control of defence). We may modify/replace the Services or refund prepaid fees for the remainder of the term if needed.

By Customer

You will defend and indemnify us against claims arising from Customer Data, your breach of these Terms, or your misuse of the Services.

19) Publicity

We may use your name and logo as a customer reference on our website and marketing materials, unless you opt out by emailing us.

20) Compliance

You will comply with applicable laws (including anti-spam, export control, and data protection laws). We will maintain records of sub-processors and provide a DPA meeting GDPR requirements where applicable.

21) Changes to Terms

We may update these Terms. If we make material changes, we’ll notify you at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

22) Notices

Notices will be sent to the contacts in your account or to contact@msg-wiz.com. Notices are deemed given when sent by email with confirmation of sending or posted within the application.

23) Governing Law & Venue

These Terms are governed by the laws of England & Wales, and the courts of London, UK have exclusive jurisdiction.

24) Order of Precedence

If there is a conflict, the following order applies: (1) Order Form; (2) DPA; (3) these Terms; (4) AUP; (5) Documentation.

25) Definitions

Order Form: The online selection or written order specifying your plan, term, and pricing.
Personal Data: Information defined under applicable data protection laws.
Sub-processor: A third party engaged by Provider to process Customer Data on Provider’s behalf.